Refund Policy
Consider an example that you have requested the 9 hour package.

If you’re not completely satisfied with your first lesson (first hour), you can choose one of two options:

• Switch to Another Tutor: You can opt to switch to a different tutor, and all hours you’ve purchased will remain available with your new tutor. You won’t be charged for the first lesson with the initial tutor.

• Full Refund: Alternatively, you can request a full refund for all hours (including the first lesson). This refund will be processed within 6 days, and may take up to 48 hours before reflecting in your account.

If you miss any lesson (without rescheduling/cancelling with your tutor):

• No Refund For The Lesson: You will not be eligible for a full refund. Students are required to contact their tutors at least 6 hours before scheduled lessons to reschedule or cancel the lesson.

If you no longer need tutoring after a few sessions (for example, after 3 out of 9 lessons), you can request a refund for the unused lessons (in this case, 6 lessons).

• Please keep in mind that our rates decrease per hour with larger packages (3, 6, 9, 12, 15 hours). If you were to request a 9-hour package and use only 3 hours before requesting a refund for the remaining 6 hours, you would be charged at the discounted rate of the used hours, the 3-hour package, not the discounted rate for the 9-hour package.

• Additionally, if you have used lessons for which no package exists, for example, if you used 4 out of 9 lessons, with 5 remaining (for which no specific package exists for 4 lessons), the rate for those 4 lessons will be charged at the hourly rate of the next lower package, in this case, the 3-hour package.

• Eligibility: First Lesson Guarantee Refund requests must be made within 5 days after the first lesson. If you have attended more than one lesson, you will not be eligible for a full refund.

• Request Process: To request a refund, please contact our support team at hello@westerncapetutors.com

• Processing Time: Refunds will be processed within 6 days, and may take up to 48 hours to reflect in your account.

• Changes to Policy: We reserve the right to modify this refund policy. If a refund request was made prior to any changes to the policy, the original terms will apply to that request.